Return Policy for btmart.store

At btmart.store, we want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, we’re here to help with our return policy.

1. Return Eligibility

You may return most items within 5-15 dyas of receipt for a full refund or exchange, provided the following conditions are met:

• Items must be unused and in their original packaging.
• Items must have all tags attached and be free of any signs of wear.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Clearance or sale items
• Personalized or custom-made products

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at btmart.store@gmail.com to request a return authorization.
2. Provide your order number and reason for the return.
3. We will provide you with instructions on how to return the item.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days

6. Exchanges

If you wish to exchange an item for a different size or color, please contact us at btmart.store@gmail.com. We will guide you through the exchange process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3-5 business days of receiving your order. We will arrange for a replacement or refund, as applicable.

8. Contact Us

For any questions or concerns regarding our return policy, please reach out to us at:

btmart.store
btmart.store@gmail.com
+923045307449